Booking Terms and Conditions
1) A non-refundable deposit of the amount stated in each workshop is required at the time of booking and must be sent with the completed booking form.
2) The balance of the holiday course is due 4 weeks prior to the departure date unless otherwise stated. Should this final payment fail to reach us by the date specified, we reserve the right to treat the booking as cancelled and retain the deposit. If a booking is made 4 weeks or less prior to the departure date then the full amount is payable at the time of booking.
3) Any cancellation by the client must be made in writing; email is acceptable provided proven acknowledgement of receipt is communicated. The date on which the above communication is received by us will determine the cancellation charges applicable. These charges are expressed as a percentage of the total holiday price, and are as follows; 27 days or less before departure 100%.
4) The receipt of a deposit does not imply acceptance of a booking. We will confirm our acceptance of your booking in writing, and it is at the time we send out this confirmation that a contract comes into existence between us
5) Transient light reserves the right to alter or cancel any holiday. Should an alteration or cancellation become necessary, you will then have the choice of accepting the change, taking an alternative holiday (and where this is of a lower price we will refund the difference), or withdrawing from the contract and accepting a refund of all monies paid to Transient Light. In addition, in the case of cancellation and where cancellation is not due to under booking or force majeure as defined below, we will pay compensation on the following scale; more than 56 days before departure nil; 56-43 days before departure £10 per person; 42-29 days before departure £15 per person; 28-15 days before departure £20 per person; 14-0 days before departure £25 per person. For the avoidance of doubt as Transient Light is not party to any flight bookings you make yourself and has received no payment for the same, we will not refund the costs of your flight in the event of holiday cancellation. You are referred to clause 16 below.
6) Under booking is the situation in which the minimum number of bookings required to run a holiday is not met, and if we have to cancel a holiday for this reason, we will not do so less than 30 days prior to departure. Force majeure is enforceable and beyond our control these include threat of war, riots, terrorist activity, civil strife, lock down, industrial disputes, natural or nuclear disasters, fire, flood, or adverse weather conditions.
7) In the event that your course tutor is unable to attend due to illness or other circumstances beyond our control another tour leader will be provided. If this is not possible then the holiday will be cancelled and the provisions of clause 5 will come into effect.
8) We reserve the right to change any of the prices, service or other particulars contained in this brochure at any time before we enter into contract with you. If there is any change, we will notify you before we enter such contract.
9) If you have special dietary or other requests, you should inform us of these prior to departure. We will advise the relevant supplier of your requirements but we cannot guarantee that such requests shall be met, and we will have no liability to you if such requests are not met.
10) To ensure compliance with the package travel regulations in the event of insolvency all customers’ payments will be made into a Trust account.
11) Where airport/hotel transfers are included in the cost of the holiday, such transfers are only included when participants travel on the flights specified by us. Participants arriving or departing on different flights will be responsible for their own transfer costs and arrangements. Flight booking is the client’s responsibility and Transient Light is not responsible for any expenses, loss or other damage caused to you by the acts or omissions of the carrier. You are referred to clause 16 below.
12) The type of holidays we offer require flexibility and must allow for alternatives. For this reason the outline itinerary and holiday description must be taken as an indication of what may take place on the holiday, and not as a contractual obligation on the part of the company.
13) Transient Light does not accept liability for any loss or additional expense caused by delay or interruption to travel services through weather conditions, civil disturbance, industrial action, strikes, wars, floods or sickness. Such losses or additional expenses are the responsibility of the passenger.
14) Transient Light accepts responsibility for acts and/or omissions of its employees (whilst acting in the course of their employment). The Company does not accept responsibility or liability for death, bodily injury or illness caused to the client or any other person included on the booking form, unless arising from the negligent act and/or omission of the Companies employees (whilst acting in the course of their employment). Any claims shall be subject to Scottish law in respect of any question of liability or quantum, and all proceedings shall be within the exclusive domain of the Scottish courts.
15) The client must communicate any perceived failure in the performance of this contract on the spot to the course leader thus giving him/her the opportunity to achieve a satisfactory solution. Should this not be possible, you should make your complaint known to us in writing within 28 days of the completion of the holiday.
16) It is a term of the contract between us that you will obtain the appropriate travel insurance cover before you set out on holiday (whether abroad or in this country). The insurance must cover the loss, expenses and damages arising from, including but not limited to, the cancellation of the holiday (whether in whole or in part), personal accident and injury, medical and repatriation costs (for overseas holidays), loss of baggage and personal money and belongings and flight cancellations and delays.
17) All clients must be in possession of a valid passport and all visas, permits and certificates, including medical certificates required for the whole of the journey and the client accepts the responsibility for obtaining the same. All information and advice given by us on visas, vaccinations, climate, clothing, baggage, special equipment etc is given in good faith.
18) In the unlikely event that we become unable to provide a significant proportion of the services you have booked after you depart, we will make alternative arrangements for you at no extra charge, or if this is impossible we will provide you with transport back to the point of departure from your holiday destination, and a pro-rata refund for the cost of the remainder of your holiday. In addition, if appropriate, we will pay you compensation of an amount which is reasonable taking into account the circumstances, and which is not covered by the terms of your own travel insurance as per clause 16 above.
19) By signing the booking form you are agreeing to accept all the above conditions. The person who signs the booking form on behalf of all the individuals included on it, so that all are bound by the booking conditions.